FAQ

1. What’s the shipping information?

We offer fast shipping for all products. You can choose shipping your purchased items to the billing address or different address on the Billing Information Page. If the shipping address is different from your billing address, you will have to write a new address on Shipping Information page. It usually takes 3-5 days for the products to arrive at your address. For Customized items, it may take one extra week for customizing.

 

2. Do you accept Send Money?

Of course, we accept the money transfer, if you do not have the credit card, you can pay with  moneygram or western union, save 12% money for yourself.

 

3. Can I order more than one of each Timberland?

You can order as many Timberland shoes as you like, please fill the Order Form available on our website.

 

4. Why was my order cancelled?

First, please make sure that you entered the correct credit card number and information when you placed your order. As a practice of our business, we randomly and routinely contact our customers to verify order information. If you receive a message, please email us to confirm your order information. If you do not return the call or email, this will delay the processing of your order. If you do not return within 48 hours, your order will be canceled.

 

5. What email address should I use when paying with?

You can use your any email for your account.

 

6. What if I receive a defected timberland boot?

Such problems are rather uncommon, considering the fact that we will only supply fine quality timberland boot. If it is a manufacturing defect (that is beyond our control), therefore a replacement solution will be offered to you.

 

7. Can I cancel my order?

After your order is put into our system, we do not have a way to cancel it. Our customers appreciate our fast shipping and order delivery. In order to continue with our consistent customer service and timely delivery, we cannot remove orders from our system.
If you receive an order that you would have preferred to cancel, you may return the item to us free of charge. Simply email us (timberlandoutletsale@hotmail.com)repaid return-shipping label.

 

8.My credit card was declined, what now?

There are several reasons for a declined credit card transaction. The most common reason is that the address you entered is not the same address on your credit card. If this happens, try again with the correct billing address.

 

Please note we only VISA, MasterCard. We do not accept gift cards at this time.
A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).

 

If your credit is still not admitted that I have some suggestions:

- Wait one day and try again
- Make sure your card is still not over its limit
- Make sure your credit card has not expired
- Make sure you typed the name correctly on the front of the card
- Try a different credit card